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AMSOIL Dealer Sales Learning and Information Page Six
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THE VALUE OF
THE FAVOR
Asking for a professional favor, such as an introduction to
a decision maker, is like asking for a gift. If you help
someone, it creates an unspoken obligation on the person
asking for the favor.
Anna Belyaev, CEO and cofounder of Type A Multimedia in
Chicago, Ill., believes strongly in the value of the
professional favor, and she has a quote of doing five favors
a week. The favors have generated a giant web of reciprocity
that has given her access to countless new prospects. "I've
got leads coming out of my ears," she says.
"It's part of my prospecting plan that I introduce other
people and provide them with leads. Then you feel you can
count on them to do the same," she explains. "It's a kind of
barter-exchange."
Belyaev, who spent time in the former Soviet Union as a
graduate student in Russian literature and history, explains
that "the entire economy runs on bartering and mutual
obligation" in Russia. Living in this environment has made
her completely comfortable asking other professionals for
favors.
When Belyaev moved to Chicago, she had difficulty setting up
appointments with key decision makers. She did, however,
meet a number of management consultants who needed website
help. She agreed to build their websites for free in
exchange for 10 introductions to decision makers in her
target markets.
"We would agree in advance who those 10 people would be,
what constituted an introduction, and what the deadline
was," she says. This manner of meeting decision makers has
worked so well, Belyaev can trace almost all of her best
clients to a barter deal.
Belyaev is specific when asking for a favor. When she meets
someone new, she doesn't say, "Call me if you know anyone
who might be interested in our services." Instead, she says,
"If you know anyone at a large corporation or nonprofit who
has the title of chief security officer, chief marketing
officer or brand manager, I'd appreciate an introduction."
Gary Pines, sales trainer with Harding & Company, based in
New York and Chicago, advises traveling a different route
when you aren't connecting with decision makers. Salespeople
typically go after buyers and influencers when seeking new
business, but Pines has found a third type of contact to be
useful in drumming up new business. Connectors, although
they don't usually influence purchasing decisions, are
people who can lead you to someone who can.
Pines belongs to the Economic Club of Chicago, where he
became friends with an executive who asked for his help in
locating a job for a recently laid off friend. After meeting
the friend, Pines found the man was still in shock over the
layoff and not ready to start a job search. Pines gave him
some time and called him back six months later.
"At this point his head was in a much better place," says
Pines. "He understood how difficult it was going to be to
find another job." After chatting and offering some
suggestions, the executive was so grateful, he said, "You've
been so helpful. Now what can I do for you?"
These were magic words for Pines. He had unsuccessfully been
trying to reach a decision maker in a large accounting firm,
and he knew the executive knew someone who had taken a
senior position there. He asked for an introduction, and
Pines successfully arranged an appointment.
Results are never guaranteed with connectors. "When we were
kids, if you did someone a favor, you waited for them to do
you a favor back," explains Pines. "And if they didn't, you
felt cheated." In the adult business world, "you give and
give and you might not get anything back." Salespeople
should be "planting seeds all over the place and hoping
something's going to grow," says Pines.
PROSPECTING
In order to get a leg upon your competition, you must think
outside the box. Try searching for leads in unconventional
places. Regional newspapers and magazines are virtual
goldmines for information on prospective customers.
Reading the newspaper is often already part of a salesman's
routine, but according to K.C. Frew, sales representative
for high-vacuum technology company Varian Inc. of Knoxville,
Tenn., the key is to look beyond national and major
metropolitan daily newspapers. Frew believes that the
smaller the publication, the more useful it is when
searching for leads.
Frew stops at a grocery store first thing when he arrives in
town and seeks out the smallest publication he can find,
usually a weekly county or town paper. "My competitors
usually cover a larger territory than I do, and I'm guessing
they don't read these little dinky papers. But they're just
oozing with good stuff," says Frew.
Frew may visit certain towns only a few times a year, and
small local publications keep him informed on new
construction, business deals and other sales opportunities.
For example, Frew read about a proposed nuclear plant in a
small county paper a year and a half before it was reported
in the major Nashville newspaper. It allowed him to get a
significant headstart on securing the plant as an account.
If an area you're covering doesn't have a local publication,
larger metropolitan dailies and weekly regional business
journals are also useful for generating leads. Frew advises
getting as close to the community as you can, searching for
leads that wouldn't appear in larger scale publications.
Certain publication sections present better leads than
others. Some sections are worth looking over regardless of
the industry you represent. Construction news and new
business deals indicate a company is thriving and has money
to spend, so make the contact before your competition hears
the news.
Business sections usually include a "People on the Move"
column, which includes lists of promotions, awards and new
employees. "Even if someone has received a promotion, it's
an opportunity to prospect," says Mike Frotten, southeast
group manager and senior vice president for Interfirst
Wholesale Mortgage Lending in Orlando, Fla.
The want ads can also provide valuable information. A hiring
push should be of particular interest to salespeople.
"They're spending money and they're hiring. Something's
going on," says Frew. If a company is hiring for a position
directly involved with your product, "that's a guy I need to
meet when he's hired," says Frew.
For announcements of new hires, promotions and awards, the
best course of action is to make a call or write a note that
includes the article clipping, says Frotten. When he was a
new loan officer, Frotten once called a real estate agent he
read had just received a large piece of business. He said,
"I'm also new, and maybe we could help each other out." The
agent agreed to a lunch meeting, and they referred business
to one another for years.
Gathered information is worthless if you don't use it. When
you do follow up, your initial goal should be to establish a
contact, nothing more. "People try to do too much. That's
why there's sales reluctance," says Frotten.
PREPARE FOR INCREASED SALES
Adequate precall preparation can make all the difference
between being unable to get your foot in the door and being
invited to a productive meeting with a company's chief
decision maker. Proper preparation gives you an
understanding of a prospect's needs and allows you to
respond effectively to any objections or concerns.
"It's super important," says Richard Trudel, senior account
executive with Minolta Business Solutions in Miami, Fla.
"You're an asset for the competition if you're doing cold
calls without preparation. You're an asset for your company
if you prepare."
Preparation involves research, planning and critical
thinking. Proper research involves learning as much as
possible about your prospect. "You have to do your homework
beforehand and evaluate the customer, their products and
services; which of your competitors they're using; and
whether their whole business plan is a good fit for you and
the markets you cover," says Mark Eggert, sales manager with
the Midwest division of United Window & Door Manufacturing.
It is important to have enough information to effectively
demonstrate why it's in the prospect's best interest to meet
with or purchase from you. "It changes the momentum of the
meeting," explains Trudel. "It gets people from being put
out that you're just there to get a contract to thinking
creatively about their needs and what you can do for them."
Proper preparation can also help shorten the sales process.
"If you know ahead of time the problems a customer is
having, you can't be prepared to offer solutions at the time
you're meeting," says Eggert.
Part of Trudel's research includes searching for existing
customers in the same industry as the prospect. "I use that
as much as possible. It helps with the response to, 'Why
should I see you?'" he says.
Planning and critical thinking before telephone or in-person
encounters can help you identify goals and create strategies
for meeting them. When traveling with a salesman, Eggert
helps him prepare an analysis sheet that outlines what they
want to accomplish at the meeting. "We establish objectives,
discuss the competition, agree on strategies and discuss the
possible objections of the customer," he says.
Role-playing is a good way to identify and prepare for
objections. "We use that a lot, especially for large
accounts," says Trudel. "We work as a team and come up with
objections that the customer might throw at us for why they
shouldn't buy from us or shouldn't buy at that price."
It is difficult to prepare for that occasional agitator. "A
purchaser sometimes likes to throw a curve at you," explains
Eggert. "Sometimes it's just to play, or it may be a way to
let you know he's not interested without saying it
directly." The best way to deal with outrageous questions or
requests is to say you don't know the answer and will have
to get back to them. "Never say anything you can't commit
to," says Eggert.
Preparation is also futile when dealing with people who make
it clear they don't wish to talk. However, Trudel finds
benefits when he adjusts his own attitude. "Before I pick up
the phone, I smile just sitting at my desk. I believe people
can see you smile through the phone," he says.
AVOID OVERLOADING PROSPECTS
Sales representative Carol DiBiase and her direct-mail
company, Mail Marketing Systems, offer customers more than
30 different products. With such an extensive offering,
DiBiase must be careful not to overload her prospects with
information, while still delivering her main points. Proper
preparation is key.
"Since I sell an advertising vehicle, the ways that I can
approach the marketplace are many," says DiBiase. "I have to
narrow down my choices before I present or I will overwhelm
my clients. The first sales call is simply to ask questions;
there's no talk of pricing or product. I find out what their
goals are, what their budget is, what kind of advertising
they're doing, etc. Then I analyze what they've given me and
put together my recommendations based on their needs. It's
that simple."
Jim Musiol, national sales manager for One Step Detect
Associates, a distributor of onsite substance-abuse testing
products, recommends setting up information-gathering
appointments with prospects before making sales
presentations.
"I try to find out as much background information as
possible about the company," he says. "You've got to have a
solid understanding of the clients' or prospects' company,
because you want to make the next meeting as meaningful as
possible, so that their time is used more efficiently. I try
to limit the presentation to a few choices and not ramble on
about things that aren't really important to them. Then home
in on what they say is important. Don't forget that the
presentation is about your customer's needs, not yours."
After preparation, the products you should focus on in a
presentation will become obvious. DiBiase begins
presentations with a written proposal for her and the
prospect to review. It lists product options, as well as
their benefits. DiBiase doesn't present her prospects with
more than four choices, focusing instead on two or three.
"There's always a choice that I think is best for them, and
I'm not afraid to tell them that," says DiBiase. "Remember,
when you are talking about options, you must have a good
reason why you think something is better for them. If you
can't justify the reason, if you have more than one option
on the page, there's no sense in presenting them."
Musiol agrees, saying, "If you know what they need, you can
eliminate almost all the other choices right off the bat,
and you will know what to emphasize. For example, don't go
into pricing if that's not a factor."
"From our previous conversations, there's always going to be
one point that stands out as important to them," says
DiBiase. "That point will become the selling point. When I'm
presenting, I will bring up that point every time I'm
talking about each choice."
Musiol, in order to emphasize his most important point, also
uses the frequency approach, but also switches his
presentation method. "If I'm speaking, I'll switch to a
chart or graph to get their attention and make a point stand
out," he explains.
DiBiase offers this final piece of advice: "Be prepared. If
you don't offer options based on their needs, you're wasting
your time."
SPEND MORE
TIME FACE-TO-FACE SELLING
Don't let daily distractions keep you from meeting with
customers. In order to be successful and increase sales, it
is important to spend time in front of clients and
prospects.
Brian Ivey, sales representative with Patterson Dental
Supply in Seattle, Wash., is faced with the challenge of a
large sales area and limited time. He makes the most of it
by grouping customers into three categories. Group A people
are current clients. Group B people are potential customers
who are likely to buy and Group C people are cold calls and
prospects not very likely to make a purchase.
"This helps me schedule my time more effectively," says
Ivey. "I used to give equal priority to all three groups.
Now, I plan around A and B accounts and only schedule C
visits if I have extra time."
Shelley Collins, sales manager of ValPak of Central
Maryland, also tries to make the most of her time. Her
company uses direct mail to contact the households of a
particular geographic area, but they schedule face-to-face
meetings with current and potential customers in order to
close sales.
"I advise our reps to plan each day so they can stay in the
same geographic area. That way, they can see more prospects
in less time, because there is a shorter trip between
visits."
Doing paperwork can use up valuable time that could be spent
with prospects. Collins tells her reps to take care of
paperwork in early mornings and evenings, during nonpeak
selling hours. "9:30 to 4:30 is the best time for selling,"
says Collins.
Planning ahead is important. Dealing with busy dentists,
Ivey must plan ahead in order to avoid wasted trips. "I
leave a note or flier for dentists two weeks before my next
visit saying I'd like to talk about a new product next time
I call. Then, they can plan to see me without disrupting
their schedules. I ask a support person to remind the
dentist about my note. If they are interested, they'll make
time."
"Know the peak business hours of your clients - when
customers are there," advises Collins. "Then, visit them
during their slow times."
Networking can also help salespeople clear more time for
face-to-face selling. A referral from someone a prospect
knows and trusts can help you get your foot in the door and
avoid wasted time spent trying to get an appointment.
Practicing common courtesy is also important. If he finds
himself running late, Ivey calls his appointments to be sure
they will be available when he arrives, or he gives them the
option of rescheduling.
Ivey has three points of advice for salespeople looking to
spend more time face-to-face selling:
1) Group customers according to how likely they are to make
a purchase. Give priority to those most likely to buy.
2) If possible, schedule appointments in advance to ensure
clients have time to see you.
3) Use a personal planner to keep track of appointments and
important client information.
Collins offers three additional suggestions:
1) Do paperwork during nonpeak selling times: early morning,
evenings and during bad weather.
2) Focus on one geographic area each day to cut down on
driving times and increase chances of seeing prospects.
3) Learn the peak business times for clients and plan visits
for nonpeak times.
BOUNCE BACK FROM COMPETITOR KNOCKS
Your sales call is going smoothly and the prospect seems
ready to buy, but suddenly begins repeating some negative
things the competition has said about your product. Although
your immediate reaction may be anger, your best approach is
to stay calm and collected. Avoid taking a defensive or
offensive position and try to find the real issue of
concern.
John Stein, general manager for WXYV Radio in Baltimore,
Md., encounters negative selling nearly everyday. "Stay
calm, always take the high road, and back up everything with
facts. Listen and try to determine why your client is
bringing up the competitor's knock," advises Stein. "There
may be a number of reasons."
One reason may be that the client fears he or she has made a
mistake. If that is the case, reassure them with facts. The
client may also be trying for a chance to renegotiate with
you, or they may just be trying to test you.
"Don't underestimate this last one," says Stein. "The client
may just want to see how you react. So don't react. Say,
'I'm interested in why you are saying this. Let's talk about
it.' Bring it back to them. Take the negative sell head on
by asking your clients if they feel like they are getting
results from you.
"You also need to find out if the knock is conjecture or
fact," says Stein. "For example, if my direct-format
competitor tells my clients that my ratings are falling, I
will try to find out exactly where my clients got the
information. If it's true that our ratings did fall, then I
would talk about what that fall represents. It could mean
that 100 people out of 2 million stopped listening this
quarter...I put it in perspective for the client. To me,
negative selling is the easiest sales tactic to battle
because you can rely on facts.
"If your competitors resort to negative selling, it's
usually for one of two reasons," says Stein. "They're either
scared or they don't have the knowledge. That being said,
you need to know your competitors' product as well as you
know your own.
"You also have to take the high road," adds Stein. "Say,
'You know, they are a great company and I'm not sure why
they would want to say something like that.' If you take the
high road and stock to the facts, you'll make the
competition look silly for knocking you."
Peter Fitch, sales representative with Safety Software Inc.,
agrees. "When a competitor knocks you and your client brings
it up, you have to remain professional and stick to solid
facts that can't be disputed."
Although competition is heating up in his industry, Fitch
relies on his company's solid reputation to back him up and
close sales. "I will just say to clients, 'That's their
opinion. This is what I know, and here are the facts to back
it up.' Then I just move on," he says. "Why waste your time
on negativity when there are so many positive things to
focus on with a client?"
Fitch usually does a little digging to determine what's
bothering the prospect. "I try to get inside his or her head
to see what the person is actually looking for. Is this a
tactic, or are they really concerned? If there is a real
problem, I will work with that client to resolve his or her
concern." Fitch makes sure to keep in touch with these
clients to give reassurance.
Stein and Fitch agree that the most effective approach to
addressing "hard knocks" is to stick to the facts, use
knocks as part of your selling process and avoid acting
defensively.
PROBING FOR INFORMATION
Ask questions to uncover prospects' needs.
Understanding a customer's needs is essential to closing a
sale. However, customers are sometimes reluctant to share
their needs. As a salesperson, how can you get past this
reluctance and move forward with the sale?
Sales representative Janis Taylor of Trugreen Chemlawn
begins each sales call by seeking common ground with the
prospect. "The customers may have a picture of a grandchild
or a trophy they've won," says Taylor. "Sharing our common
interests relaxes the customers. Then I thank them for
taking time to meet with me and discuss my goals for our
meeting. I want to find out their needs and budget and what
they enjoy about their current lawn care vendor."
According to Taylor, there are four types of buyers, and
each type should be handled differently:
The Driver is assertive, not emotional and doesn't waste
time. "With this buyer type, I get straight to the point,"
says Taylor.
The Analytical type is non-assertive, unemotional, wishes to
completely understand everything and focuses on the facts.
This type requires the most follow-up. "I need to ask the
same questions several different ways, and they still may
have trouble reaching a decision," says Taylor.
The Amiable type is warm, open and friendly, cooperative,
enjoys conversation and wants every detail. With this type,
"I need to lead the conversation and keep it focused," says
Taylor.
The Expressive type is friendly, enthusiastic and
persuasive, but more assertive than the analytical and
amiable types. This type is also concerned with what others
will think. Taylor says, "I tell them that people will drive
by and be impressed by the curb appeal and well-maintained
property and add, 'Why don't we walk around the properly
while we're talking,' They are spontaneous and likely to
show you around while they share problems and ideal
solutions."
Taylor also uses a system called NEADS to identify
prospects' needs, adapting it to fit the appropriate buyer
type. With the NEADS system, Taylor asks her prospects five
key questions:
'N'ow: "How are you handling your landscaping needs now?"
'E'njoy: "What do you enjoy most about your current
landscape contractor or vendor?"
'A'lter: "What would you like to change about your current
vendor?"
'D'ecision: "Who makes the final decision about what
landscape contractor you use?"
'S'olutions: "What solutions can you suggest?"
John Bacon, Baltimore/Washington D.C. district manager of
State Industrial Products, a direct manufacturer of
industrial chemicals for government agencies, stadiums,
transportation common carriers, universities, school
systems, hotels and other noncompeting manufacturers, makes
a lot of cold calls to maintenance departments.
"Many prospects don't want to open up, because to them a
need is a problem," says Bacon. "It's difficult for them to
admit anything, because it's like they're not doing their
jobs. If we come out and ask, 'Do you have a drain problem?'
they will say no."
Bacon's reps often use referrals and examples from similar
organizations to get prospects to open up. "Our rep may tell
Towson University's maintenance department, 'I've worked
with Loyola College and John Hopkins University, and they
have kitchens similar to yours. I'm sure you have the same
concerns that they do about their grease traps.' Then they
will open up, since it's no longer a reflection on them."
Bacon and his reps use the "SPIN selling" technique to help
prospects understand their needs and the negative
consequences of ignoring them:
'S'ituational questions service to break the ice. "How long
have you worked here? How many people do you supervise?"
'P'roblem questions should be carefully phrased. Instead of
asking, "What problems are you having?" Ask, "What are the
top two or three concerns that you want to address in your
department?"
'I'mplication questions are powerful because they address
the consequences of problems. "What's going to happen if you
don't get that grease trap fixed and you continue to have
backups?"
'N'eeds payoff addresses the value of a solution. "If I
could give you an automatic drain keeper, which dispenses
our drain maintainer into your grease trap, would that take
away your headache?"
It is important to focus on building a relationship with
prospects. Then, they will feel comfortable sharing their
needs.
Selling Power offers the following Skill Set to help uncover
customers' needs:
- Use referrals from similar clients to build credibility
and trust.
- Position yourself as a consultant who has helped other
clients in the same industry solve their problems.
- Sell the relationship, not a specific product or service.
- Use SPIN selling to help prospects identify and prioritize
needs and understand the consequences of not taking action
now.
- Show prospects what has worked for similar clients with
the same needs. Let them see what product or service solved
those problems.
Additional
Learning and Information Material:
AMSOIL Field Sales
Tools (FST's)
AMSOIL now offers a series of Field Sales Tools (FSTs)
designed to target specific sales opportunities in the
lubricant marketplace. Each FST document deals with the
challenges and benefits of working a lubricant target
market. The modules explore the specific challenges facing
diverse lubricant market groups and examine how successful
Dealers can increase revenues though careful sales
strategies tailored to meet their customers’ needs.
The State of the Oil Industry and It's Impact
on AMSOIL Dealers
2006 Fall Sales Meeting
Presentation
AMSOIL Retail Catalog Opens
New Doors
Business Development Tool
1: AMSOIL Programs
Business Development Tool
2: Successful AMSOIL Business Models
Business Development Tool
3: Promoting Your AMSOIL Business
Business Development Tool
4: Powersports Field Sales Tool
Business Development
Tool 5: AMSOIL Programs and Successful Business Models
Business Development
Tool 5: AMSOIL Trade Shows
DJ Hotwire
November 2006
Volume 2, Issue 13
News You Can Use from AMSOIL
Dealer Training 1
Dealer Training 2
Dealer Training 3
Dealer Training 4
Dealer Training 5
Dealer Training 6
Dealer Training 7
Dealer Training 8
Dealer Training 9
Dealer Training 10
Dealer Training 11
Dealer Training 12
Dealer Training 13
Dealer Training 14
Dealer Training 15
Dealer Training 16
State of the Oil Industry and Impact
on AMSOIL Dealers
Dealer Training 17
2006 Fall Sales Meeting
Presentation
Dealer Training 18- Retail
Catalog Opens New Doors
Dealer Training 19- ROTS
and CA Account registration Process
Dealer Training 20- Tax
Tips for 2006 and 2007.
I Hope that this information is useful to you and answers
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equipment as well as sales and marketing questions.
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Customer Sold on AMSOIL Quality
and Value.
That's what today's savvy consumers want.
According to marketing analysts, the average
consumer no longer accepts general sales pitches
full of empty promises. The Internet gives consumers
instant access to nearly every possible product or
service. They look for quality information, conduct
price comparisons and then make buying decisions.
The bottom line: more bang for their buck. And when
that consumer is raising seven children, top quality
products and savings are an even greater priority.
Scott Boring, Oakfield, N.Y., has seven children
with his wife Teri. He's looking for quality and
savings to keep his 1997 GMC Yukon, with a 5.7 litre
V-8 engine that "isn't noted for gas mileage,"
running down the road carrying his large family as
efficiently as possible.
A friend told Boring about AMSOIL products. He
promised better gas mileage - an important selling
point with today's high gasoline prices - more
efficient performance and longer life.
The vehicle had 40,000 miles on it when Boring
installed AMSOIL products bumper to bumper.
"I did it all at one time, just to see the
difference," Boring said. He installed
AMSOIL Severe Gear 75W-140 Synthetic Gear Oil, used AMSOIL Engine
Flush and then installed AMSOIL 10W-40 Synthetic
High Performance Motor Oil and AMSOIL Universal
Automatic Transmission Fluid.
"I especially like the ATF," Boring said. "The truck
shifts smoother and the transmission is quiet. All
you hear is the tires on the ground. I've tried
other synthetics, lots of them. I just never saw any
difference. But, with AMSOIL, I saw a difference
right away."
The first tankful of gasoline increased his mileage
from 15 mpg to 20.5 mpg. "I swear I didn't believe
it," he said. "I'm averaging between 19 and 21 mpg
all the time.
"This stuff is awesome and I'm letting all my
friends know about it."
AMSOIL Customers Appreciate Greater MPG
Although results vary because of a variety of factors, a common
denominator among AMSOIL motor oil users is an improvement in fuel
economy.
Independent testing reveals that AMSOIL Signature Series 0W-30 motor oil
passes the API Energy Conservation Sequence VI test with a rating 38
percent higher than the API minimum specifications.
"The test results show that AMSOIL has the potential to save energy by
conserving fuel," said Technical Services Manager Ed Kellerman. "In most
cases it can increase mileage, but at the very least you're getting
superior engine protection."
Ralph Sites, a police officer in Rustburg, VA, said he put AMSOIL 10W-40
Synthetic Motorcycle Oil in his 2002 GL 1800 Honda Gold Wing when it had
4,550 miles on the engine.
"I had been getting 30 miles per gallon," Sites said. "I was supposed to
be getting 40 to 45 miles per gallon."
His first oil change to AMSOIL improved his mileage to 38 miles per
gallon. At 6,500 miles on the engine, after replacing the final drive
oil with AMSOIL Severe Gear 75W-90 Gear Lube, he improved to 40 miles
per gallon.
"I switched to AMSOIL for the long-term gain. The improved gas mileage
was just a bonus. AMSOIL is less expensive than Honda's synthetic and I
don't have to change it as often. It's a win-win situation."
He bought the bike new in January 2002 and had put 12,000 miles on it in
August. He said the improved mileage he's gotten since switching to
AMSOIL has saved him $102 just in gasoline.
Jeff Bailey in Fulton, Mo., said his 1996 Lexus GS300 with 81,000
miles on it also gained fuel efficiency when he switched to AMSOIL
motor oil.
"The car wants premium gasoline," he said. "I drive about 18,000 miles a
year. I ordered your synthetic product and absolutely astounded.
"I was used to getting about 20 mpg overall and having a little low-rev
torque."
Since switching to AMSOIL motor oil, Bailey gets 24 mpg and uses regular
gasoline.
"The engine feels even more flexible," he said. "I've used AMSOIL now
for my wife's anemic Camry 2.2 litre and have calculated that I have
saved about $120," he said. "Thanks AMSOIL for an awesome product. You
have a customer for life."
Likewise, Lance Okeson of St. Paul, Minn., gained miles per gallon after
switching to AMSOIL motor oil in his 1995 Cutlass Supreme.
Okeson made the switch after learning about AMSOIL from a customer of
his at a quick lube where he works. His customer was so enthusiastic
about AMSOIL, Okeson did some research on the AMSOIL Website and decided
to try the products. A trip from the Twin Cities to Fargo, N.D., in a
steady 17 mile-per-hour wind, and back showed him an increase from 24
mpg to 30.5 mpg.
"I have never gotten 30 plus mpg with that car," Okeson said. "I have
two other vehicles that I switched over to AMSOIL motor oil. One is a
4x4 and the other is an old muscle car. I switched the transmissions and
the differentials in those vehicles as well."
ASE Master Technician Sold on
AMSOIL
Mark Deschner, Friendswood, Texas,
is an ASE Master Technician and Manager of the West
Pear Land Tire & Auto Store.
He recently was able to demonstrate the superior
quality of AMSOIL Synthetic Lubricants when he had
to change out a leaking intake manifold on his 1991
Chevrolet 1/2 ton pickup truck, with more than
183,000 miles on the original engine.
"When my lead technician took the intake manifold
off, for the first time ever, he couldn't believe
how clean the lifter valley and the top of the
cylinder heads were on my truck," Deschner said.
The technician thought Deschner may have changed it
before. But Deschner assured him he had never had
the intake off before.
"He always made fun of me for only changing the oil
once a year and the filter twice a year," Deschner
said. "I think that seeing how clean the intake and
cylinder heads are in my truck has changed his mind
about AMSOIL products. I've always believed in them
and my truck runs AMSOIL for all lubricant needs."
He uses AMSOIL 10W-40 Synthetic Motor Oil,
EAO24
Absolute Efficiency Oil Filter, TS31 2-Stage Air Filter,
GF111 Fuel Filter, 80W-90 Synthetic Gear Lube,
Universal Automatic Transmission Fluid, Synthetic
Multi-purpose Grease, P.I. Performance Gas Additive,
Rain Clear Windshield Protectant and Bosch
windshield wiper blades.
"As you can see, I have pretty much converted the
entire truck over to AMSOIL products," Deschner
said.
Preferred
Customer Sold on AMSOIL Quality
Peter Virgona of Merrick, N.Y. is a self-proclaimed
oil enthusiast.
“I do a great deal of reading and research, always
looking for the best
oil,” Virgona said. “The more I read the more I
realized AMSOIL was the
best ‘true’ synthetic I could buy. After using Mobil
1 since 1986, I made
the switch to AMSOIL.”
Virgona is a warehouse worker, but he has many years
of experience working
on cars.
He drives a 1999 Ford Crown Victoria that has nearly
98,000 miles on the
engine. He switched from Mobil 1 to
AMSOIL 5W-30
Synthetic Motor Oil (ASL).
“The difference was immediate and significant,”
Virgona said. “The idle
became much smoother. There are times I can’t tell
if the car is running.
It also became much more responsive to the gas
pedal, so much more
responsive my wife asked me what I did to the car.”
Virgona has owned the car for almost nine years.
“Not surprisingly, the gas
mileage improved significantly,” he said. “This car
always averaged 15
miles per gallon going back and forth from work. It
now averages 16.5 mpg.
That’s a 10 percent increase. I truly didn’t expect
such a big change.”
He waited to report his findings until after he had
driven the car at least
5,000 miles “to confirm that the numbers are average
and not just a fluke.”
Virgona also has installed Ea Air and
Oil Filters in
his vehicles.
He told his sister-in-law about AMSOIL and then
changed her oil over to
AMSOIL 5W-30. She drives a 1996 Dodge Caravan with a
3.0 litre V6 engine.
According to Virgona, she had always used
conventional motor oil with
regular oil changes every 3,000 miles.
“Nonetheless, she had a significant amount of sludge
that was obvious under
the oil fill cap,” he said. “She also experienced a
very loud lifter noise
that would come and go. Presumably, the sludge was
affecting the oil
circulation to the lifters.”
Oil consumption in the van was also increasing,
using about one quart every
1,500 to 2,000 miles.
“I switched the van to AMSOIL and put in a new
filter,” Virgona said.
“Within 1,000 miles the lifter noise was all but
gone. By 3,000 miles,
virtually all the sludge was gone. I drained and
refilled the oil a second
time with AMSOIL 5W-30. The oil consumption is now
down to one quart every
3,000 miles, with no more lifter noise.
“I am very happy with AMSOIL and plan to use it from
now on. I recommend it
to anyone who wants a great synthetic oil.”
Virgona buys his products through the AMSOIL
website. “I always get my
product within 48 hours,” he said. In fact, he just
had a case shipped to
his father in-law in Florida because he believes in
AMSOIL products and
wants others to experience their benefits. In fact,
he’s considering
becoming a Dealer.
Virgona respects that he can get detailed technical
information about
AMSOIL just by checking the website. “AMSOIL puts
out performance test
results for everyone to see. I definitely appreciate
that.
“People are usually very, very loyal to AMSOIL. They
know it’s the best.”
AMSOIL Gives
Life to a Sweet Old Cadillac. Making a skeptic into a believer again.
Dear AMSOIL,
I thought you
might appreciate hearing my AMSOIL story. When the opportunity arose
last year to purchase my mother-in-law's 1987 Cadillac DeVille, I jumped
at the chance. A true low mileage survivor, it was in near pristine
condition. I was proudly showing it off to a mechanic friend when he
said, "Uh-oh, you bought an HT-4100? Good luck buddy."
After much research I understood what he meant. The HT-4100 was rumored
to be one of the most troublesome engines Cadillac ever built. The
problems are numerous: an aluminum block with cast iron heads that
expand and contract at different rates causing premature head and intake
gasket failure, coolant loss into the oil, and finally main and rod
bearing failure. They also have a heavily loaded distributor gear, weak
timing gears, and sludging issues.
My first thought was, if ever an engine needed AMSOIL, it's this one. I
first heard about AMSOIL at the old Brohman Dragway in the late 1970s
from a fellow racer who swore by it. For the past 10 years, I've used
various synthetic oils with favorable results, but never AMSOIL. Then I
talked with Dave Mann, the AMSOIL Dealer in my home town, and told him
my story. Having spent 19 years as a lubrication specialist with Ford,
Dave knows his stuff. He made several recommendations, and shared with
me his excellent e-book on motor oils.
I also asked around at the Cadillac owners group I belong to, and almost
every one of them said, "Don't buy AMSOIL! It's too expensive and won't
do you any good. You need this or that oil with this or that additive,"
and so on. So who was I to believe?
Having spent over 25 years in advertising and marketing, I have a strong
skepticism for extravagant claims made by manufacturers. Usually, when
you hear impressive adjectives like "advanced" and "superior," someone
just wants your money or your vote (or both). So I read the science;
from AMSOIL and from several independent studies. I came to the
conclusion that it really is an excellent product. It also intrigued me
that one of the primary sales points made by AMSOIL is to convince you
to buy LESS of their product. That kind of marketing is contrary to
anything I've experienced, and elevates AMSOIL's credibility level
exponentially.
I switched the Cadillac over to AMSOIL 5W-30 (ASL) last fall, then put
in AMSOIL 10W-30 (ATM) this spring (even though it's not a turbo, I like
the extra wear protection offered by this formula). Rather than letting
the oil go a full year, I change it every six months, during which time
it accumulates about 6,000 miles. My dad was an auto mechanic and taught
the 3,000-mile oil change rule like it was the 11th commandment - that
kind of conditioning is hard to overcome. With this frequency, I still
spend less money than if I changed the oil on a three-month/3,000-mile
schedule. I use the money I save to have drain samples tested by an
independent lab each time.
The Deville now has 50,000 miles and runs like a fine Swiss watch. I
have not had a single problem with the 'troublesome' HT-4100 engine. It
runs roughly 10 degrees cooler than with regular oil, and my gas mileage
has increased by 10%. It has become my mission to get 200,000 miles from
this car. With AMSOIL, I might just make it.
As an addendum, I also recently switched my wife's 2003 Oldsmobile
Silhouette minivan to AMSOIL. Since we've owned it, this car has had a
lifter clatter for the first 10 seconds on cold starts. Literally, on
the first start after putting in AMSOIL, the clatter was gone.
Thanks AMSOIL. By making a superb product that truly does what you say
it will do, you've given new life to a sweet old Cadillac, and made a
believer out of this devout skeptic. (see
photos of car and engine)
Steve Cook
Traverse City, Michigan
HDT Sets AMA Land Speed Record
with AMSOIL
Hayes Diversified Technologies (HDT), located in
Hesperia, California, produces diesel powered tactical military
motorcycles for the U.S. armed services as well as the UK and EU NATO
countries. Founded in 1961, the company originally manufactured
electro-mechanical switches and relays to the military & aerospace
industries.
The new HDT motorcycles are diesel machines combining both power and
environmentally friendly performance efficiency. We are talking about a
bike that gets 100 miles to the gallon AND can do 100 mph.
The HDT team was out on the Bonneville Salt Flats
earlier this month, striving to establish new national and world
records. Displaying the AMSOIL colors while going through the paces at
Bonneville, they offered up quite a number of very strong endorsements
with virtually no prompting. We noticed an increase in horsepower right
away when compared to Delvac 1,¯ said Fred Hayes, founder/CEO of HDT.
What was quite surprising was the condition of the engine after a
50-mile run-in and over 120 full-throttle dyno runs. The camshaft
bearings, the small and large end rod bearings, didn't even look like
they had been run. During that series of dyno runs, we registered the
highest horse-power and torque readings ever.¯
Dave Anderson, AMSOIL Technical Product Manager, had flown to Bonneville
to witness and participate in the pursuit of new land speed records.
Hayes said to Anderson, "Our testing proved that AMSOIL Series 3000
5W-30 Heavy Duty Diesel Oil provided better cam bearing lubrication,
better transmission operation and less blow-by than our previous oil. We
picked up just over one horse power at the rear well." This is a 3.7%
increase and worth a 1 tooth higher gear ratio. In addition, it appears
that overall coolant temperature was down about five degrees. That is
roughly a 2.5% decrease in operating temperatures.
Very few bikers would be opposed to increased horsepower with lower
operating temps, simply by switching over the lubricants.
With over a year of testing, we have found that AMSOIL products
continually outperform all other lubricants. AMSOIL provides improved
performance, increased fuel economy, lower oil consumption, and
significantly reduced engine wear in all operating conditions.
AMSOIL Boosts Bottom Line for
Grain Hauler
Burnell Keller of Castroville, Texas hauls a lot of
corn. Saving downtime and maintenance costs boost
his bottom line.
Since the 1960s, Keller Grain, Inc., at Castroville
has bought high quality white and yellow corn from
local farmers and trucked it to processing plants
across the state of Texas. "These trucks put on
about 12,000 miles a month," said Keller, the
company's owner.
He was running Exxon XD3-30 motor oil in his
Freightliner and changing it every 10,000 miles. He
heard AMSOIL products could cut his operating and
maintenance costs in half, provide better fuel
economy, easier starts and extended oil drains at
least three times longer than he was getting.
"We were fixing to extend the drain to 15,000
miles," Keller said. "But a sample of the Exxon
motor oil analyzed at 10,000 miles came back saying
the oil needed to be changed. I said, let's give
AMSOIL a whirl."
After an engine flush, Keller installed
AMSOIL
15W-40 Heavy Duty Diesel and Marine Oil in his
Freightliner, with more than 400,000 miles on the
engine.
"We did this procedure three times at a 15,000-mile
analysis and filter change only," Keller said. "Each
time the oil sample report came back saying the oil
was good for continued use."
After the third round of analysis, the oil was
changed. Keller plans to continue with 15,000-mile
analysis and filter changes and to continue to use
the same oil for an interval of 50,000 miles.
"That's about five times longer than before," Keller
said. "It's very good. Keller Grain is now convinced
that AMSOIL is a superior product and that anybody
can save money using AMSOIL products."
New Life for Dodge Ram
Preferred Customer Lyle Reinier from Mesa, Ariz. has
been using AMSOIL products for four years with complete satisfaction. He
said that when he started using them in his 2001 Dodge Ram they “changed
the way it ran.”
Now Reinier drives a 2004 Dodge Ram. He uses AMSOIL Synthetic 5W-30 in
the engine, AMSOIL Synthetic Universal Automatic Transmission Fluid
in
the transmission and 80W-140 Long Life Gear Lube.
“AMSOIL has given this truck life that it was hiding before,” said
Reinier. Reinier said the Ram now pulls stronger and runs smoother than
it did before. He made the switch to AMSOIL when the truck hit the
3,000-mile mark. “What comes as a surprise to me is that my Dodge dealer
had no problem doing a complete drain and fill with AMSOIL,” said
Reinier.
Reinier said the dealer removed all the Dodge transmission fluid and
refilled the truck with AMSOIL ATF. “Within a mile or two I could feel
the transmission was smoother and showed a difference in how it
performed,” said Reinier.
Reinier also uses AMSOIL in his dirt bikes. He and his wife have been
using AMSOIL 0W-40 Formula 4-Stroke since it was introduced. Within the
last year, Reinier performed a big bore and a valve job on their bikes
in search of more power.
“The insides of the cases, transmission gears and crank shafts were all
like brand-new,” said Reinier.
Reinier said the cylinder walls of each bike still
showed some cross hatching from the original bore. He also said the
bikes run quieter, smoother and cooler than they did before the switch
to AMSOIL. Both bikes have their original clutches and have logged over
4,000 trail miles.
Customer
Discovers a Burning Desire For AMSOIL
Dealer Mark Licht of Andover, N.J., was on a follow-up visit at Jimmy's
Service, Inc., of Hackettstown, N.J., when the integrity of AMSOIL ATF
was put to a new, on-the-spot test.
Licht showed shop owner Jimmy Naranjo several pieces of literature on
oil and ATF testing results. After listening to Licht talk about the
benefits of AMSOIL ATF, Naranjo turned to him and said, "You're full of
it."
Licht continued to explain all the features and benefits that
AMSOIL ATF
has to offer, but Naranjo interrupted and told him, "There is only one
way to prove this ATF is any good."
Naranjo went to his shelf and opened two brands of transmission fluid he
uses and poured some of each onto his metal workbench. The shop owner
than poured some AMSOIL ATF next to the other two brands. "I had no idea
what this guy was about to do," said Licht.
Naranjo then took out his torch and put the flame directly on the first
brand of transmission fluid he commonly used. After about 30 seconds the
little puddle of transmission fluid started smoking. Naranjo proceeded
to the second brand he stocked in his service shop and repeated the
process. After another 30 seconds, that brand of transmission fluid
began smoking badly.
"Now it's AMSOIL's turn and I must admit I thought my fluid was going to
smoke out just like the others with that direct flame," said Licht.
Naranjo held the flame on the AMSOIL ATF for over two and a half minutes
and there was absolutely no smoke.
"He quickly turned to me and said he'd take a 30-gallon and a 55-gallon
drum of the ATF," said Licht. "We couldn't believe our eyes!"
Now Jimmy's Service stocks the entire XL line of oils, all of the AMSOIL
25,000-mile oils, AMSOIL diesel oils and all of the AMSOIL diesel
additives. The shop also carries AMSOIL filters, 2-cycle oils, Power
Foam Engine Cleaner and Home Heating Fuel Extender.
CROSS COUNTRY TRIP PROVES AMSOIL PERFORMS
Owners of motorhomes, who often travel long distances, are particularly
concerned with finding ways to save on fuel costs.
A Texas man discovered AMSOIL motor oils and lubricants lived up to all
of his expectations in a journey from Texas to Alaska and back in 2004.
"I have a 1998 Dutch Star by Newmar 38-foot motorhome with a 300 horse
power Cat engine," said Shelby Rash, Richardson, Texas. "I also tow a
car behind." Throughout 2003,
Rash averaged 7.1 miles per gallon.
"I use AMSOIL products and believe in them," Rash said.
He took AMSOIL 15W-40 Heavy Duty Diesel and Marine Oil,
an AMSOIL oil
filter, Torque-Drive Synthetic Automatic Transmission Fluid,
AMSOIL
75W-90 Synthetic Gear Lube, AMSOIL Universal Automatic Transmission
Fluid, for power steering/hydraulics, and the AMSOIL Synthetic
Multi-Purpose Grease to a shop in Dallas in January 2004.
"They installed AMSOIL in everything, including the grease fittings,"
Rash said. "I installed a new AMSOIL air filter and oiled the front wet
axles myself. I filled up with diesel and added AMSOIL Cetane Boost and
Diesel Fuel Additive to the tank, as well."
Then Rash took his four-month, 11,000-mile trip.
"I used the two additives each time I filled," he said. "I also attended
two RV rallies where I 'dry-camped with a generator' for a total of 10
days during this time." The only thing he did was change the oil filter
during that time.
"I averaged 8.6 mpg since January 2004 for these 11,000 miles," Rash
said. "This sure helped with the high fuel prices. Just by changing to
AMSOIL I averaged 1.5 mpg better.
"Is AMSOIL worth a try? I think so."
Performance Oil Technology, L.L.C. 888-879-1362
Distribution Centers Throughout North America
Largest
AMSOIL
Group in the U.S.
Dave Mann Makes AMSOIL History
View the Action News article, Dave Mann Makes AMSOIL History
Again with 7th Star

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